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| Below you will find what some of our customers say about our dealership.
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"When i enter the store
I aways get a sense i am welcomed. Even if your not buying a bike. The sales force or service force always talks and remembers you. I drive 40 miles for service and to buy Harley products , service.
Thanks
JVG "
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| By: Jay V Elizabethtown ,KY |
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"Great sales force and service techs. I recently purchased (Dec 09) a 1200L with Touring package using the current incentive of trading your old bike and receive $500 over trade-value. My problem, I was not able to bring my old bike to the dealer. (Too cold and no way to transport) Tonya and Rich provided a great solution. They will deliver my new Harley and pick-up my old bike at the same time. I live in Radcliff, so this was quite a deal for me. I am sure other Harley dealers would balk at such an arrangement, however, Harley-Davidson of Louisville came through with a workable solution. These are great people who make you feel comfortable and go the extra mile to assist you. No better bike dealership then them. I will buy and do my services from them! "
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| By: Rick Radcliff,KY |
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"The service department is 2nd to none. I have had two engine conversions as well as all of my bike services performed here. These folks not only have expertise they understand customer service. They have always demonstrated a willingness to help as well as providing expert advise."
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| By: Jack Louisville,KY |
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"i had a problem with my bike being under water. it took 3 and a half months to get it straightened out with the insurance company. harley of louisville could have just have just treated me like a normal customer. instead, they went out of the way to be my friend also. they wrote letters to help me, they answered questions, and when i would come in, they would ask how things were going. in a society where it seems that no one cares, harley of louisville stands out as a great place to buy and even a better place to stop in . the ultimate act was that even while the insurance adjuster was still writing the paper work, i went out to the front and bought another bike. i wouldn't dream of going anywhere else to buy because all my friends are there. it has been a great experience"
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| By: ron louisville,KY |
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"Cudos to Mark McGee for doing everything possible to resolve the issue and make a customer happy. I purchased clothing, as I frequently do, when traveling to other parts of the country. After getting home to CA, a snap had malfunctioned and needed replacing. Mark responded immediately to my phone call, sent my a mailing label, repaired the snap and returned the article of clothing all in 10 days. And made sure I was 100% satisfied; which I am. "
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| By: Rich San Jose,CA |
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"The entire staff at Louisville Harley Davidson has been a DREAM to deal with from Clothing to Bike Sales and Service. I was extatically suprised by the level of service offered. I will say that you guys are the Bomb. Anybody should consider you as the First Harley Dealer to consider."
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| By: Steve Louisville,KY |
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"Great crew In all Departments Everyone has Always been there for me when I needed Assistance.
Let this act as a retraction on a Testi I did 5 years ago when I was new to the New Purchasers syndrome you Know the one where I was being the Ass with your Service Dept.John Bryant Sold me a great Bike and made my Purchase Painless,Tanya was great on the Financing end of it ans the Guys in Service are second to none Gordon and Mark make things Easy.Thanks for all of your help Freinds"
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| By: James Louisville,KY |
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"Great experience, everyone was knowledgeable and helpful, will be back to do buisness again"
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| By: Todd Jeffersonville,IN |
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"This is my second purchase in two yeas and as always the staff was very helpfull, and professional, and Mrs. Martin is a sweetheart. Thanks again"
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| By: Tim Vine Grove,KY |
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"Just picked up a second 09 Harley, Great Service and Once again John Bryant sold me another one, FXDF for me and The Iron 883 for the wife. Now the son wants a Nightrod, So I'll be back to buy yet another one, we are a Harley Family."
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| By: Larry Fort Knox,KY |
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"I would like to take this opportunity to extend a double thumbs-up, atta boy, way to go, awesome job, and most importantly a heartfelt and sincere 'Thank-you' to the Service Department, specifically to Mark, Andy and Jared - you guys rock!
Gordon, you have one hellava group of guys down there!
Everyone has been so helpful, informative, courteous, and professional towards me in every way. Whatever needs I may have of the Service Department or any technical questions I might have regarding my service and/or bike have all been thoroughly explained and the services provided were fantastic and most importantly done right! I can't say enough good things about this great group of guys. I look forward to my next visit to H-D of Louisville and seeing ALL the wonderful folks there! Great Job to All!!!!"
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| By: Carl Louisville,KY |
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"I would like to say 'Thank-you' again to ALL the folks down at Harley-Davidson Louisville who helped me with my most recent purchase. I say again because this is the second H-D Custom Softail I have purchased in the past 9 months. And, just as with the first buying experience, this one was equally as enjoyable. I wasn't looking to upgrade my '07 so soon, but when I saw that '09, well, you get the picture.. Pat Risner was my salesrepresentative. Pat was most knowledgeable, courteous and helpful. He pointed out the suttle differences between my '07 and '09 models, diffences that I may have overlooked. His down to earth sense of humor and style was most enjoyable throughout the entire purchasing procedure. I truly feel that I received a fair trade-in price for the '07 and got a great deal in the process. I also want to say 'Thanks' to Phillip and Renee
for their help in Parts&Accessories. They helped me tremendously with the customizing and accessorizing my new Harley. A process that will undoubtedly continue to evolve in the weeks and months to come I'm sure. Mark Campbell in Service also deserves a 'well done' for his efforts in advising/recommending to me the installation of new pipes and Power Commander for my scoot. Gordon (Service Manager) you have a great guy there in Mark Campbell, don't let him get away! In conclusion, I look forward to riding and enjoying my new bike for thousands of miles to come. I also look forward to rolling back in to see all the great folks at H-D Louisville and enjoying a cup off coffee with them as well. This is one 'Top Notch - 5 Star operation for sure! Keep Up The Great Work Guys and Gals!!"
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| By: Carl Louisville,KY |
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"I will say that my buying experience was very very good. I emailed 9 harley dealership for a price on an 09 Street Glide. Only two replied. I began to email Gerald Thompson at Harley of Louisville and immediately had my questions and concerns answered. He continued to work with me until I was able to obtain the color and options that I desired. The total experience has been great. They have earned my contiuned support of the dealership. I will recommend to all my friends."
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| By: Micah Liberty,KY |
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"I can't tell you enough how much I love my new 09 Soft Tail Custom. Even though it's been cold and I've only ridden it a few miles, I can already tell I am sure I made the right purchase. The new promotion you have with me being able to trade in my 07 Sportster just makes it that much better. Gerald, my saleperson, knew I had been looking for a bigger bike and informed me of the promotion as soon as it came out. He set me up with exactly what I was looking for and I couldn't have been treated better. I really appreciate the way he treated me and informed me on what I was buying.I did have a couple of minor issues once the bike was delivered and once again, you guys treated me like a king in addressing all of my concerns. Gordon was super nice and took care of my concerns immediately. Hats off to the super staff you have in Louisville. The pride you have and the service you gave me is excellent.
Jeff "
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| By: Jeff Salem,IN |
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"Actually, I purchased two (2) new Harleys in 2008 from Harley D. Louisville. Like many people, I decided I wanted to upgrade within months after buying my first new Harley (Actuaslly, these were my first Harley(s) ever!).
I believe I was treated fairly in both of my purchases, and ALL of the HD Louiseville STAFF went out of their way to make sure I got what I wanted. Everyone in all departments worked with me to make my Harley(s) my own personal bike(s). And, I did customize them with many accessaries that were proffesionally installed.
I was treated with courtesy and respect at this dealership. It was a good experience (both times. I actually enjoy visiting this dealership - they have became friends.
So you will understand, my first Harley was a Dyna-Low Rider and the second one is a Softail Deluxe. You might ask why I would do this. The answer is simple! My wife and I enjoyed riding so much (more than we expected) and, we decided to get a bigger (more confortable for her) bike for longer trips.
I would definately reomend HD Louiseville to anyone who is intersted in buying a Harley (New or Used). They did what they said and delivered on their word. Great bunch of People!
Best Regards,
Pat H.
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| By: Patrick New Albany,IN |
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"I purchased a 2007 Softail Custom in September of this year. The salesman's name was John Bryant. From the very first minute I walked into H-D of Louisville, until the moment I rode out on my new Harley, my buying experience can only be described as fantastic! There was no pressure, no hard sell, none of the annoyances one would find at other vehicle purchasing facilities, i.e car dealerships. I found the bike I wanted, contacted John, the paperwork was prepared, explained and completed in a quick, efficient and timely manner, and in no time at all, I was riding my Harley! I had the pleasure of meeting several of the other employees at H-D of Louisville, (Sales Manager, Parts Dept. personnel, Clothing and Accessories staff etc. etc.) all of whom were very friendly and cordial. They really made me feel special! I loved it! No where else have I ever felt this welcomed and treated so warmly. In the past three months since my purchase, I have visited H-D of Louisville for service, parts, accessories and just for general conversation and visitation. It is my distinct pleasure to recommend H-D of Louisville to anyone considering purchasing a bike or anything H-D related. It is also a pleasure to convey these thoughts to you and your staff as well. Looking forward to many years of riding pleasure, purchases and memorable visits to H-D of Louisville. Keep up the good work guys and gals!!
Sincerely, Carl Loud, Louisville, KY "
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| By: Carl Louisville,KY |
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"Very Pleased with the SalesStaff that I delt with and all associates in the dealer showroom. Couldn't have gotten better service anywhere I don't think.
Thankyou to all who helped me make a dream come true for me. I'll never forget any of you.
Roy"
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| By: Roy Sellersburg,IN |
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"Great turnaround! My experiences in early 2000-2001 at your dealership were bad to say the least. I bought my 2008 Fat Bob in for service last week and was really impressed! Every employee was friendly, and the service department was top notch!"
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| By: Jeffrey Laconia,IN |
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"We live in North Vernon, IN but always come to Louisville Harley for our bikes. Between my wife and I we have purchased 5 with our most recent the 09 Ultra Classic. Everyone from Tonya to John treated us well and we strongly recommed this dealership to our fellow riders and everyone we know from our area. Keep up the good work!"
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| By: David North Vernon,IN |
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"John Bryant was my sales person, Ive called this guy about 100 times with questons and he was always happy to help. Thanks and Loven the Harley, just cant see putting it up for the winter and driven the car."
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| By: Larry Fort Knox,KY |
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"Had a big bore kit installed in my 05 electraglide.no problems with at all.love it .service department done great job.also very timely matter.thanks"
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| By: Roger Danville,KY |
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"John sold me my 2009 Fat Bob, My first Harley, Owned other Brands, But will Stick To Harley Davidson...Havent been home since I bought it, dont know if iam still married. hahaha. Thanks."
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| By: Larry Fort Knox,KY |
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"I've promised my husband a new HD for his 50th and Gerald (our salesman), has been the most patient with both my husband and I. What little knowledge I have about the bikes, Gerald has listen, taken notes, shown us different bikes without being the typical sale person. We look to purchase a bike soon and plan to give HD of Louisville our business because of his attitude."
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| By: Julie LaGrange,KY |
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"Thi Store and its people are the greatest, keep it up. We the customers love all u do for us."
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| By: Harold Charlestown,IN |
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" Just thought I would drop you a line and tell you about the Great Service I received at Harley-Davidson Louisville. Sunday 8 June the H.O.G. Chapter had a dinner run to Leavenworth IN. It was a great ride and good food. On the way home my Exhaust "Y" on the rear cylinder spit. I rode into the Service Department at 9 am on Monday morning (w/o Appt). I talked to Mark about my problem. I then explained to him I needed it back fast so we could go to the KY State H.O.G. Rally. He did not have the part in stock. But, was able to order it and get me back on the road. I picked up my Ultra on Tuesday 10 June. The repair and service was GREAT! I would like to thank you all for all your support. It is nice to know that they will do anything to meet peoples deadlines. Breakdowns always happen when you have something planned. I know that Harley-Davidson Louisville has people that really care. If you have customer comment cards I would like to fill one out once I return fromthe Rally. Thanks, David Haynes"
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| By: David Louisville,KY |
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"The Ladies in the clothing department have gone out of their way to make me feel special. I have been coming in there for the past few months and got a complete new set of clothes for my closet. I have lost alot of weight and they help me feel secure in what I put on enough to wear something that made me look good on the back of the bike. I do not have a bike of my own .. but one day soon and I will be to see you for that as well. THANKS TO ALL Charolette "
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| By: charolette louisville,KY |
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"As soon as I walked in the door I was greeted with a friendly comment. John Bryant my sales person was on the spot to help me. John was very patient to show me the different models and to answer questions that I had as to which bike would suit my needs. Well after all was said and done I purchased the softail FXSTC. WOW what a bike! John also took care of my financing and even got me a super low rate on my insurance, that my Insurance company couldnt come close to. John walked me through the departments, and as I met the friendly people he introduced me to, I realized that Harley-Davidson Louisville is the place I will always do business with.
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Lou Grey "
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| By: Lou Louisville,KY |
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"Great dealer. They have always been a pleasure to trade with. love the new dyna low rider.
thanks Linda. "
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| By: linda louisville,KY |
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"We bought our first Harley Davidson from John Bryant-a long time friend - last fall. The whole experience was awesome it was the best purchase we have ever made! We are having so much fun...this will be our first summer and we cant wait for it to get warm and stay warm for awhile. Thanks John!"
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| By: Mark & Tammy Louisville,KY |
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"The Parts Dept. was the best service I have ever recieved from any harley dealer. The quick, efficent trip in was to much satisfaction and very enjoyable. The next time im out that way I will for sure stop in again. THANKS TIM !!!"
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| By: Jacob Camp Lejeune,NC |
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"This was my first visit at the showroom and I went there to buy clothes. I loved my visit there and how nice and sincere everyone was there. I look forward to going back again. I wish I could buy a Harley but not at this time. :) I know where to go when I can tho'! :) Thanks for being a wonderful place to shop. It truly is a rare place to go where people care who you are. It's like the old days where the customer was treated royally and I felt royal even if I was just there to buy a pair of jeans. Although, I had to forget about the jeans because you had the tattoo sleeved shirt! I'm going back tomorrow to get my jeans. :) I love the Harley-Davidson treatment."
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| By: Kat Louisville,KY |
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"They will go out of their way to help you. very friendly.
and the owner is very nice and down to earth.
thanks and keep it up.
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| By: linda louisville,KY |
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| By: Stephen Louisville,KY |
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"Every one I have dealt with always seems to be more than happy to help. Your service Dept. is second to none. They always do their best to get you done as quickly as possible.I would and do highly recommend yor dealership.I guess Gordon in service is the one I know best. He is always friendly and very accomidating. Keep up the good work. "
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| By: Gilbert Louisville,XX |
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"the only reason why i rated my purchase 4 stars is because i bought a sportster a year ago, and i wish i would have purchased a bigger bike. i can't wait to buy my next harley from your dealership."
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| By: ben jeffersonville,IN |
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"louisville H-D has showed true support of the U.S. militarys fight against terrorism.louisville H-D without hesitation offered their dealership as a delivery point for a H-D purchased in IRAQ.This is a true american dealership.sales/service/mgt is the best by far!"
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| By: bill&janell louisville,KY |
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"We love harley of Louisville.They have the best show room around. and the motorcloths department is wonderful.They realy know how to treat there harley family.Thanks Linda"
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| By: linda louisville,KY |
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"I love your store. Its the best Harley around. Your receptionist makes my day when i see her smile. She can make anyones day she polite,kind and, friendly. Thats all I wanted to say.
Your friend,
John W. Adams"
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| By: Anonymous louisville ,KY |
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"we love Louisville Harley Davidson and all the people. we would never buy any where else. They know how to treat people. but the best part is feeling like family when you go in there.thanks guys.
Mel&Linda Grooms. "
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| By: linda louisville,KY |
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"The staff at Harley Of Louisville made it easier on me than I made it on myself while I was shopping and buying my Sportster XL 1200 C. Gerald, you're the man! If you are considering a Harley-Davidson Motorcycle, you won't believe how easy these guys (and gals) make it for you."
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| By: John Louisville,KY |
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"I had an experience with another dealer in the area. After 3 1/2 days to fix a flat it dawned on them that the saddle bags were locked on the bike. Your service on the lther hand was effortless. I am so pleased I cannot express the quality and the level of my customer satisfaction. If I had one I would give you my bud lite. "
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| By: Paul Louisville,KY |
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"We came in looking for a windshield for my wife's bike ('07 Dyna Low Rider) and Mark McGee was the gentlemen at the parts counter that helped us. He was fabulous, he talked to us as people not as "customers that were bothering him" as we see in some companies. He checked on everything that we asked of him and also was able to get us into the service department to install the windshield and also get my 1000 mile service. When we come back we will definately find Mark for assistance. Others in the Store were helpful but Mark really stood out as top notch.
Thank you for such a pleasant experience.
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| By: Darwin Pekin,IN |
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"This was my first time to your service dept. I found everyone very willing to help with any problem I might have. The parts dept.went out of their way to be sure I had everything I needed and made an extra effort to assure the parts I had chosen were correct for my bike. I look forward to returning in the future."
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| By: Bryan Pekin,IN |
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"Motorclothes Rocks."
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| By: Anonymous new albany ,IN |
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"You have the best shop around. Best customer service bar none. I will be more than happy to use the service department each and every time I need service. Thanks to everyone!!!"
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| By: David Jeffersonville,IN |
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