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| Below you will find what some of our customers say about our dealership.
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"Just picked up a second 09 Harley, Great Service and Once again John Bryant sold me another one, FXDF for me and The Iron 883 for the wife. Now the son wants a Nightrod, So I'll be back to buy yet another one, we are a Harley Family."
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| By: Larry Fort Knox,KY |
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"Not very good parking access. However, Lisa in clothing made your business stand out like a shining star. Great job on customer service."
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| By: Jonathan HUNTSVILLE,AL |
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"I would like to take this opportunity to extend a double thumbs-up, atta boy, way to go, awesome job, and most importantly a heartfelt and sincere 'Thank-you' to the Service Department, specifically to Mark, Barry, Andy and Jarred - you guys rock!
Gordon, you have one hellava group of guys down there!
Everyone has been so helpful, informative, courteous, and professional towards me in every way. Whatever needs I may have of the Service Department or any technical questions I might have regarding my service and/or bike have all been thoroughly explained and the services provided were fantastic and most importantly done right! I can't say enough good things about this great group of guys. I look forward to my next visit to H-D of Louisville and seeing ALL the wonderful folks there! Great Job to All!!!!"
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| By: Carl Louisville,KY |
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"I would like to say 'Thank-you' again to ALL the folks down at Harley-Davidson Louisville who helped me with my most recent purchase. I say again because this is the second H-D Custom Softail I have purchased in the past 9 months. And, just as with the first buying experience, this one was equally as enjoyable. I wasn't looking to upgrade my '07 so soon, but when I saw that '09, well, you get the picture.. Pat Risner was my salesrepresentative. Pat was most knowledgeable, courteous and helpful. He pointed out the suttle differences between my '07 and '09 models, diffences that I may have overlooked. His down to earth sense of humor and style was most enjoyable throughout the entire purchasing procedure. I truly feel that I received a fair trade-in price for the '07 and got a great deal in the process. Ruthie, in Finance, you're the best! I also want to say 'Thanks' to Phillip and Renee
for their help in Parts&Accessories. They helped me tremendously with the customizing and accessorizing my new Harley. A process that will undoubtedly continue to evolve in the weeks and months to come I'm sure. Mark Campbell in Service also deserves a 'well done' for his efforts in advising/recommending to me the installation of new pipes and Power Commander for my scoot. Gordon (Service Manager) you have a great guy there in Mark Campbell, don't let him get away! In conclusion, I look forward to riding and enjoying my new bike for thousands of miles to come. I also look forward to rolling back in to see all the great folks at H-D Louisville and enjoying a cup off coffee with them as well. This is one 'Top Notch - 5 Star operation for sure! Keep Up The Great Work Guys and Gals!!"
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| By: Carl Louisville,KY |
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"Thank you John Bryant for all of your help and insight during the purchase of our 09 Streetglide. It was a pleasure working with you. Ruthie - we've never had so much fun going in to debt! To the service dept - thank you for getting the bike together and ready to roll so quickly! Indiana Susan - thanks for your help too! HD of Lou is a great dealership and we continue to recommend you!"
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| By: Butch & Sandy Corydon,IN |
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"Thank you Bill for allowing me to look without trying to push a bike. I went to the other dealership on 64 to see if they had any different bikes and they were kind of rude. So I came back to you :) thank you for the great experience... "
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| By: Charles Rineyville,KY |
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"I walked into Harley of Louisville and was greeted. I was walking around looking at the Road King. Bill a saleman ask can I help you. I said I am looking to buy a new Road King. Bill was very helpful in telling me about the bike. Bill and I went on a test ride and I was sold on the 2009 Road King. With help for Rosie getting Financing though Harley after my bank decided to shaft me on my loan that I had. Rosie walked me though all paper work laughing and joking the entire time. My experience at Harley of Louisville was 10 stars. All the staff there was great. To anyone looking for a New or Used Harley go to Harley of Louisvllie.
I called Bluegrass Harley and ask if they had Road King in the color I wanted. The saleman there said no and just hung up. I won't ever go there and buy nothing from Bluegrass Harley even if it is closer to me.
Harley-Davidson of Louisville you guys and gals Rock.
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| By: Lewis Pleasureville,KY |
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"I bought my first Harley Davidson from H-D of Louisville, and I must state it was the greatest buying experiances I have ever had. Pat sold me the bike, he was very knowledgable and answered all my questions. Secondly, Ruthie was so great with the financing and was not pushing in all the extra's HD has to offer. The most important thing was the way the staff treated my son, as he is a special needs, and is my best friend. I have to say he more than likely had more fun purchasing the bike then I did, even though I waited for 10yrs for this day.
Michael
Louisville KY"
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| By: Christopher louisville,KY |
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"I will say that my buying experience was very very good. I emailed 9 harley dealership for a price on an 09 Street Glide. Only two replied. I began to email Gerald Thompson at Harley of Louisville and immediately had my questions and concerns answered. He continued to work with me until I was able to obtain the color and options that I desired. The total experience has been great. They have earned my contiuned support of the dealership. I will recommend to all my friends."
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| By: Micah Liberty,KY |
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"I can't tell you enough how much I love my new 09 Soft Tail Custom. Even though it's been cold and I've only ridden it a few miles, I can already tell I am sure I made the right purchase. The new promotion you have with me being able to trade in my 07 Sportster just makes it that much better. Gerald, my saleperson, knew I had been looking for a bigger bike and informed me of the promotion as soon as it came out. He set me up with exactly what I was looking for and I couldn't have been treated better. I really appreciate the way he treated me and informed me on what I was buying.I did have a couple of minor issues once the bike was delivered and once again, you guys treated me like a king in addressing all of my concerns. Gordon was super nice and took care of my concerns immediately. Hats off to the super staff you have in Louisville. The pride you have and the service you gave me is excellent.
Jeff "
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| By: Jeff Salem,IN |
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"Actually, I purchased two (2) new Harleys in 2008 from Harley D. Louisville. Like many people, I decided I wanted to upgrade within months after buying my first new Harley (Actuaslly, these were my first Harley(s) ever!).
I believe I was treated fairly in both of my purchases, and ALL of the HD Louiseville STAFF went out of their way to make sure I got what I wanted. Everyone in all departments worked with me to make my Harley(s) my own personal bike(s). And, I did customize them with many accessaries that were proffesionally installed.
I was treated with courtesy and respect at this dealership. It was a good experience (both times. I actually enjoy visiting this dealership - they have became friends.
So you will understand, my first Harley was a Dyna-Low Rider and the second one is a Softail Deluxe. You might ask why I would do this. The answer is simple! My wife and I enjoyed riding so much (more than we expected) and, we decided to get a bigger (more confortable for her) bike for longer trips.
I would definately reomend HD Louiseville to anyone who is intersted in buying a Harley (New or Used). They did what they said and delivered on their word. Great bunch of People!
Best Regards,
Pat H.
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| By: Patrick New Albany,IN |
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"I purchased a 2007 Softail Custom in September of this year. The salesman's name was John Bryant. From the very first minute I walked into H-D of Louisville, until the moment I rode out on my new Harley, my buying experience can only be described as fantastic! There was no pressure, no hard sell, none of the annoyances one would find at other vehicle purchasing facilities, i.e car dealerships. I found the bike I wanted, contacted John, the paperwork was prepared, explained and completed in a quick, efficient and timely manner, and in no time at all, I was riding my Harley! I had the pleasure of meeting several of the other employees at H-D of Louisville, (Sales Manager, Parts Dept. personnel, Clothing and Accessories staff etc. etc.) all of whom were very friendly and cordial. They really made me feel special! I loved it! No where else have I ever felt this welcomed and treated so warmly. In the past three months since my purchase, I have visited H-D of Louisville for service, parts, accessories and just for general conversation and visitation. It is my distinct pleasure to recommend H-D of Louisville to anyone considering purchasing a bike or anything H-D related. It is also a pleasure to convey these thoughts to you and your staff as well. Looking forward to many years of riding pleasure, purchases and memorable visits to H-D of Louisville. Keep up the good work guys and gals!!
Sincerely, Carl Loud, Louisville, KY "
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| By: Carl Louisville,KY |
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"Very Pleased with the SalesStaff that I delt with and all associates in the dealer showroom. Couldn't have gotten better service anywhere I don't think.
Thankyou to all who helped me make a dream come true for me. I'll never forget any of you.
Roy"
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| By: Roy Sellersburg,IN |
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"Great turnaround! My experiences in early 2000-2001 at your dealership were bad to say the least. I bought my 2008 Fat Bob in for service last week and was really impressed! Every employee was friendly, and the service department was top notch!"
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| By: Jeffrey Laconia,IN |
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"We live in North Vernon, IN but always come to Louisville Harley for our bikes. Between my wife and I we have purchased 5 with our most recent the 09 Ultra Classic. Everyone from Tonya to John treated us well and we strongly recommed this dealership to our fellow riders and everyone we know from our area. Keep up the good work!"
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| By: David North Vernon,IN |
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"John Bryant was my sales person, Ive called this guy about 100 times with questons and he was always happy to help. Thanks and Loven the Harley, just cant see putting it up for the winter and driven the car."
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| By: Larry Fort Knox,KY |
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"Had a big bore kit installed in my 05 electraglide.no problems with at all.love it .service department done great job.also very timely matter.thanks"
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| By: Roger Danville,KY |
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"John sold me my 2009 Fat Bob, My first Harley, Owned other Brands, But will Stick To Harley Davidson...Havent been home since I bought it, dont know if iam still married. hahaha. Thanks."
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| By: Larry Fort Knox,KY |
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"I've promised my husband a new HD for his 50th and Gerald (our salesman), has been the most patient with both my husband and I. What little knowledge I have about the bikes, Gerald has listen, taken notes, shown us different bikes without being the typical sale person. We look to purchase a bike soon and plan to give HD of Louisville our business because of his attitude."
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| By: Julie LaGrange,KY |
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"Thi Store and its people are the greatest, keep it up. We the customers love all u do for us."
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| By: Harold Charlestown,IN |
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"Joe Clyde sold me my new Heritage Classic. He was attentive and answerd my questions without the snotty attitude you get on the other side of town. I havent had my first service yet and will reserve my opinion of the service dept. for then. The guy's across town ignored me even after I asked for sales help. Oh well HD of Louisville wins and Blue Grass looses."
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| By: David Sheperdsville,KY |
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" Just thought I would drop you a line and tell you about the Great Service I received at Harley-Davidson Louisville. Sunday 8 June the H.O.G. Chapter had a dinner run to Leavenworth IN. It was a great ride and good food. On the way home my Exhaust "Y" on the rear cylinder spit. I rode into the Service Department at 9 am on Monday morning (w/o Appt). I talked to Mark about my problem. I then explained to him I needed it back fast so we could go to the KY State H.O.G. Rally. He did not have the part in stock. But, was able to order it and get me back on the road. I picked up my Ultra on Tuesday 10 June. The repair and service was GREAT! I would like to thank you all for all your support. It is nice to know that they will do anything to meet peoples deadlines. Breakdowns always happen when you have something planned. I know that Harley-Davidson Louisville has people that really care. If you have customer comment cards I would like to fill one out once I return fromthe Rally. Thanks, David Haynes"
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| By: David Louisville,KY |
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"The Ladies in the clothing department have gone out of their way to make me feel special. I have been coming in there for the past few months and got a complete new set of clothes for my closet. I have lost alot of weight and they help me feel secure in what I put on enough to wear something that made me look good on the back of the bike. I do not have a bike of my own .. but one day soon and I will be to see you for that as well. THANKS TO ALL Charolette "
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| By: charolette louisville,KY |
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"As soon as I walked in the door I was greeted with a friendly comment. John Bryant my sales person was on the spot to help me. John was very patient to show me the different models and to answer questions that I had as to which bike would suit my needs. Well after all was said and done I purchased the softail FXSTC. WOW what a bike! John also took care of my financing and even got me a super low rate on my insurance, that my Insurance company couldnt come close to. John walked me through the departments, and as I met the friendly people he introduced me to, I realized that Harley-Davidson Louisville is the place I will always do business with.
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Lou Grey "
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| By: Lou Louisville,KY |
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"Great dealer. They have always been a pleasure to trade with. love the new dyna low rider.
thanks Linda. "
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| By: linda louisville,KY |
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"We bought our first Harley Davidson from John Bryant-a long time friend - last fall. The whole experience was awesome it was the best purchase we have ever made! We are having so much fun...this will be our first summer and we cant wait for it to get warm and stay warm for awhile. Thanks John!"
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| By: Mark & Tammy Louisville,KY |
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"The Parts Dept. was the best service I have ever recieved from any harley dealer. The quick, efficent trip in was to much satisfaction and very enjoyable. The next time im out that way I will for sure stop in again. THANKS TIM !!!"
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| By: Jacob Camp Lejeune,NC |
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" Hello I am writing to tell you about a wonderful experience that I had this morning working with your service department Service Rep *Jim Martin. I have recently purchased a brand new 2008 Ultra Classic Firefighter Edition. I have less than 600 miles on the bike and the ideal was sticking open and not work as it should when I talked to Jim he advised that it would be a week before they could get the bike in to be looked at. Jim asked if I had a minute and said that he would check to see if there where any type of fixes I could do on my own. When he came back to the phone he gave me exact instructions on how to cycle to ignition and get the throttle reset. It worked the first time!!! I then called Jim back and thanked him for his help. It is service like this the will keep me as a loyal customer and keep me from out of your competitors stores. That trust and piece of mind is prices less. Your people are there for the customers and there are not a lot of places the do business like that any more
Thank you for GREAT CUSTOMER SERVICE
Greg Montgomery
H.O.G. # US2433279
This is my second new Harley in 5 years
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| By: Greg Jeffersonville,IN |
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"I'd just like to say, thanks John Bryant/Cliff Utley for all your input on my purchase, they explained everything clearly as to the difference in models which was a big help. I always said, "If I ever buy a motorcycle , it'll be a Harley" Can't say enough about the 04 Deuce S/E which I purchased from this dealership, the bike get's stares wherever I go, and having not rode for 25yrs., It's a thrill!! Bluegrass Harley could take some lessons from you guys! Thanks again , John, and trust me, I am "enjoy'n the ride"!!"
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| By: Perry Memphis,IN |
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"I wasn't really shopping for a Harley, I really had my eye on a Kawasaki Vulcan 1500. I thought, 'what the heck, I'll take a look at some Harleys'. I stopped in the Bluegrass dealership, and was treated like a pariah. ( I guess I don't really look like the typical Harley rider) I went into your dealership, and was greeted by a salesman. He wasn't pushy or intrusive, but he WAS very informative and helpful. He invited me to sit on several bikes. I spoke with him for about 30 minutes on my first visit, still, not thinking that I was interested in a Harley. I paid two more visits to your dealership. On my second visit, I was greeted by the same salesman, John. Again, he was very helpful, and even fired up a couple of bikes for me to listen to. John talked to me about several different models, options and even exhaust. I asked question after question. I did stop in the Bluegrass Harley dealer a couple more times, but was treated the same every time, poorly. So, after having decided on a Harley instead of the Kawasaki, I decided that I could only buy from your establishment, and with John as my salesman.
I took some time to look around in the clothing area of your store, and met Ruthie. She too, was terrific. (did I mention that John was terrific?) My entire experience was a pleasure, sincerely. It never felt like I was being 'sold', or that I was even at a dealership. I felt like I made a couple of new friends. That was perfect for me, as that's what I do for a living, I make new friends every day, and show them a great time in my restaurant, Morton's Steakhouse.
Thanks very much John, I love my new Sportster custom, though I haven't really had much of a chance to ride yet. This past week, I heard was a great week to ride, and wouldn't you know it, I was out of town for the week.
I'll see you again soon, as I intend to put on the pipes that we were talking about.
I'm sorry it took me so long to get this to you, I was asked to fill out a satisfaction survey at the time of my purchase, and haven't taken the time to do so. I will.
Thanks for a great experience.
Joe Effert
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| By: Joseph Louisville,KY |
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"This was my first visit at the showroom and I went there to buy clothes. I loved my visit there and how nice and sincere everyone was there. I look forward to going back again. I wish I could buy a Harley but not at this time. :) I know where to go when I can tho'! :) Thanks for being a wonderful place to shop. It truly is a rare place to go where people care who you are. It's like the old days where the customer was treated royally and I felt royal even if I was just there to buy a pair of jeans. Although, I had to forget about the jeans because you had the tattoo sleeved shirt! I'm going back tomorrow to get my jeans. :) I love the Harley-Davidson treatment."
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| By: Kat Louisville,KY |
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"They will go out of their way to help you. very friendly.
and the owner is very nice and down to earth.
thanks and keep it up.
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| By: linda louisville,KY |
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| By: Stephen Louisville,KY |
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"The clothing section is outstanding. Amanda rocks!!!!"
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| By: Anonymous Louisville,KY |
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"Every one I have dealt with always seems to be more than happy to help. Your service Dept. is second to none. They always do their best to get you done as quickly as possible.I would and do highly recommend yor dealership.I guess Gordon in service is the one I know best. He is always friendly and very accomidating. Keep up the good work. "
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| By: Gilbert Louisville,XX |
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"the only reason why i rated my purchase 4 stars is because i bought a sportster a year ago, and i wish i would have purchased a bigger bike. i can't wait to buy my next harley from your dealership."
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| By: ben jeffersonville,IN |
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"louisville H-D has showed true support of the U.S. militarys fight against terrorism.louisville H-D without hesitation offered their dealership as a delivery point for a H-D purchased in IRAQ.This is a true american dealership.sales/service/mgt is the best by far!"
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| By: bill&janell louisville,KY |
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"We love harley of Louisville.They have the best show room around. and the motorcloths department is wonderful.They realy know how to treat there harley family.Thanks Linda"
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| By: linda louisville,KY |
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"You guys have a great team of assocoates that go out of their way to make sure my needs are met and I am completely satisfied with my purchases and service needs.Although I live closer to the other HD store in town, I come to you guys for all my HD needs.
thanks,
Rob
thanks,
Rob"
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| By: Rob Louisville,KY |
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"I love your store. Its the best Harley around. Your receptionist makes my day when i see her smile. She can make anyones day she polite,kind and, friendly. Thats all I wanted to say.
Your friend,
John W. Adams"
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| By: Anonymous louisville ,KY |
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"we love Louisville Harley Davidson and all the people. we would never buy any where else. They know how to treat people. but the best part is feeling like family when you go in there.thanks guys.
Mel&Linda Grooms. "
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| By: linda louisville,KY |
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"The staff at Harley Of Louisville made it easier on me than I made it on myself while I was shopping and buying my Sportster XL 1200 C. Gerald, you're the man! If you are considering a Harley-Davidson Motorcycle, you won't believe how easy these guys (and gals) make it for you."
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| By: John Louisville,KY |
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"Last Tuseday me and my wife were comming from Franklin In. back home to Bowling Green Ky. when our bike had electrical trouble. We drove in to service and Jim took care of us right away and found a bad wiring harness. We were very impressed with the service. Thank you."
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| By: Todd Bowling Green ,KY |
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"I had an experience with another dealer in the area. After 3 1/2 days to fix a flat it dawned on them that the saddle bags were locked on the bike. Your service on the lther hand was effortless. I am so pleased I cannot express the quality and the level of my customer satisfaction. If I had one I would give you my bud lite. "
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| By: Paul Louisville,KY |
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"We came in looking for a windshield for my wife's bike ('07 Dyna Low Rider) and Mark McGee was the gentlemen at the parts counter that helped us. He was fabulous, he talked to us as people not as "customers that were bothering him" as we see in some companies. He checked on everything that we asked of him and also was able to get us into the service department to install the windshield and also get my 1000 mile service. When we come back we will definately find Mark for assistance. Others in the Store were helpful but Mark really stood out as top notch.
Thank you for such a pleasant experience.
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| By: Darwin Pekin,IN |
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"I purchased a 07 FLHX brand new in April of 2007, I am just now having time to do this due to a whole lot of riding. Mr. Joe Clyde was my salesman, he along with the entire Louisville Harley staff treated me like royalty and I love the place. I recommend Louisville Harley to current and future Harley owners.
Keith 8/07"
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| By: Lemuel Louisville,KY |
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"This was my first time to your service dept. I found everyone very willing to help with any problem I might have. The parts dept.went out of their way to be sure I had everything I needed and made an extra effort to assure the parts I had chosen were correct for my bike. I look forward to returning in the future."
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| By: Bryan Pekin,IN |
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| By: Anonymous new albany ,IN |
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"You have the best shop around. Best customer service bar none. I will be more than happy to use the service department each and every time I need service. Thanks to everyone!!!"
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| By: David Jeffersonville,IN |
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"I Don't Understand the relationship between your service policies and Harley Davidson Warranty Policies,I purchased a 2005 Deluxe that sputters and your guys in the service dept.say that its not covered under warranty,the Bike cost me 18,000 Dollars!It should not have any problems whatsoever
but they can put a part on it that will fix it for 99.00 plus labor.I guess its just a money thing with you guys.
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| By: James Louisville,KY |
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